University Hospital at 1 Hospital Drive in Columbia, Missouri

Customer Reviews about University Hospital

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  hospital is a joke. dont apply for financial assistance it is a scam. it takes 5 hours just to get an xray done. bills blood work under a out of network name so that your insurance wont pay for it. doctors tell you to take 2-3 muscle relaxers at a time.
  September 11, 2017

  by r b
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  First I would like to state the treatment I received while in the hospital was a five star experience. My complaint is with customer service after I was released from the hospital. I was in the hospital from January 03 2016 through February 12, 2016 and still gravely ill upon release to the point I could not care for myself or return to my home or attend to my affairs. Once my health improve to the point that I could handle some phone calls to handle my own business affairs I realized that some of the bills were turned over to Accounts Management Service which is a collection service. I contacted them and made payment arrangements which I kept. However just recently I checked my credit report a learned that I have 14 collections against my report all from their collection agency. I then contacted the collection agency and they stated they are instructed by the hospital to report invoice numbers as separate accounts although both the hospital and the collection agency stated I do have one account number. I then contacted the hospital customer service this department handles billing. I was told by the supervisor that they send one file over to collections and have no control over how they choose to report to the credit bureau. All I am asking is for the accounts to be under one account since they all stem from the same hospital visit. Although I was in the hospital January 2016 my account shows delinquent as January 2016 and turned over to collections May 2016. Both companies are claiming they do not have control over how the account is being reported to the credit bureaus. I filed a complaint against the collection agency and this was their response "MESSAGE FROM BUSINESS: Consumer has been in contact with our office. Consumer has spoken with Trent, Manager. The client maintains the accounts are separate. The client is reviewing and will advise as to the final ruling." which is untrue because I filed the complaint after I was told there was nothing they could do to help me. Now I will file a complaint against the hospital and wait to see if they will blame the collection agency for the reporting to the credit bureau. The bottom line is this hospital cares nothing about you once you are no longer a patient. It so disheartening to realize that the same hospital that worked so hard to save your life has no compaction once you are no longer in their care. My illness altered my life forever and now the hospital wants to destroy my financial life. Please take this as a cautionary tale if you ever have to be a patient at this hospital.
  June 23, 2017

  by Cynthia Brumfield

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